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Landings.

SkillGym Conversation Simulation for new line managers – details

Let’s explore SkillGym in greater detail

Now that you have a general overview of SkillGym and what your role in this Swiss Re Conversation Simulation will be, you are encouraged to spend another few minutes on this page to learn more about how SkillGym works.

SkillGym is comprised of four main components. Let’s explore them one by one, starting with immersive practice.

IMMERSIVE, REAL-TIME PRACTICE
Real and professional actors are the cornerstone of authentic simulation.
Real and professional actors are the cornerstone of authentic simulation.
According to the best trainers and learning experts in the world, immersive practice is the most important part of the equation.
Did you know that our brain does not distinguish between reality and fiction? Neuroscience has confirmed that immersive, real-time practice makes you change your habits and thus also your daily behaviors?
Through the use of artificial intelligence (A.I.), the interaction in this Gym is particularly immersive and authentic because the characters are ‘alive’ and react in a natural way throughout the course of the conversation, just like a real conversation.
SkillGym simulates real leadership conversations by placing the learner at the center of a real (but simulated) conversation, in which the other party has a well-profiled attitude based on specific psychological types.
The conversation’s objectives are challenging and the counterpart’s implicit needs are not easy to bring out.
Each choice made by the learner involves a twist in the behavior of the character who gradually gets to know the learner based on the responses. The character adapts their answers in congruence with their personality and the course of the conversation.
The result is that in less than 20 minutes, natural behaviors emerge that can be addressed during training to learn how to manage this type of complexity before facing it in real life.
THE EMOTIONAL FEEDBACK
What if you could eavesdrop about your skills?
What if you could eavesdrop about your skills?
In life, we don’t have the privilege of knowing what others think of us after the conversation has ended.
How nice would it be to find out, in a safe place, where we could have done better and why it didn’t go as we thought.
SkillGym offers us this privilege!
For 2 minutes immediately following the conversation and thanks to the A.I. emotional feedback, learners can hear the character talking about them with precise references to the conversation that has just ended.
This provides insight to the manager on exactly what worked and what didn’t in their approach.
In real life, receiving such unfiltered feedback is a rarity.
This is how A.I. helps us improve and develop real experience.
Other techniques are not able to replicate this outcome particularly on a scale needed to activate the automatic behaviors necessary to generate experience-based performance.
THE ANALYTICS

What if you could objectively measure your behaviors?
What if you could objectively measure your behaviors?
Imagine being able to:
1) Measure the effectiveness of your behavior;
2) Understand how much Self-Awareness you have and what you underestimated or overestimated;
3) Understand at what aspects you performed poorly;
4) Measure your Competencies as applied during the conversation;
SkillGym’s A.I. generates all of this automatically at the end of each simulated conversation to be used in the Analytics module, which is an integral part of the training platform.
THE AUGMENTED REPLAY
Looking at yourself from the outside is a superpower!
Looking at yourself from the outside is a superpower!
Can you imagine if you could review the conversations you had in real life?
From a third and neutral point of view.
What if you could have the magic of augmented reality helping you understand the meaning conveyed by the other party as well as grasp their unbiased reactions?
Imagine if you could also read the hidden meaning of their body language.
What if you could have commentary on all of your behaviors and an astute recommendation on how to improve on each behavior?
We are talking about you being able to review your behaviors in a safe, private environment in which you can analyze each individual sentence of your dialogue, understand its impact and receive recommendations for improvement.
Managers need to practice conversations to become great leaders.
Conversations are where you spend most of your time.
These conversations are the way to guide, inspire, support and listen to others.
The majority of everyday leadership conversations can be categorized into one of the following eight types:
– Align / Update
– Assign objectives
– Coach / Mentor
– Give performance feedback
– Delegate
– Motivate
– Give recognition
– Support on priority setting
The SkillGym Conversation Simulation program focuses directly on these types of conversations!
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PRACTICE THE CONVERSATIONS THAT MATTER

THE GYM OF FIRST-TIME MANAGERS

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It’s clearly in front of us. A new generation of workers and future managers is on the rise. And this new generation is different from those in the past. Most of all, they are giving a new meaning to the word LEADERSHIP.

WITH MILLENIALS

A NEW MEANING FOR LEADERSHIP
IS BEING INTRODUCED

INFORMAL
HORIZONTAL
TRUSTFUL

BASED ON CONVERSATIONS

What they associate to this word is a more informal, horizontal and trustful relationship, based, essentially, on conversations. By the way, have you ever reflected on how managers – in particular first-time managers – spend their time during the day? Well… 80% of the time of a first-time manager is spent in conversations!

DID YOU KNOW?

CONVERSATION IS WHERE
LEADERS SPEND MOST OF THEIR TIME

THIS IS ESPECIALLY TRUE FOR FIRST-TIME MANAGERS.

Thus, as first-time managers step-up, providing them with the opportunity to master leadership conversations is the most effective way to support them in making a difference.

WHAT HAPPENS IF MANAGERS ARE NOT GOOD IN CONVERSATIONS?

Look no further than this research done by The Ken Blanchard Companies for the answer:
When we look at how first-time managers feel six months and one year after accepting a role, clearly training they have received for their role was probably not very actionable and practice-based. There is obvious area for improvement.
Don’t forget that a Manager who doesn’t feel prepared for the role will be less confident, and therefore less effective, as we know that confidence drives performance, and performance drives results.

NOW, the problem is: how do you deliver effective training on conversations?

Delivering knowledge on how-to is certainly important. However, when you choose a typical one-shot training strategy (with limited scope and follow-up), the result looks like this:

WHY IT DOES NOT WORK

TRADITIONAL L&D
IS "ONE-SHOT" LEARNING

And the same applies if, instead of class training you do online videos, webinars, inspiring articles or more blended but still monodirectional and knowledge-transfer like solutions – yes, even if they are digital.

DOES IT LOOK LIKE YOUR STRATEGY?

If you answered yes, you generate a spike of attention that quickly fades into the daily routine. If you have the resources, you will likely run another session later on, maybe adding new contents on top of refreshing the previous one. You will often have the feeling of starting over and over again.

THEY ARE NOT WRONG

THE PROBLEM IS THAT OFTEN...
OFFER DOES NOT MATCH DEMAND:

Too often we observe a misalignment between what L&D can offer and the real need of trainees is about when it comes to leadership training. Maybe you think that it makes good sense to provide trainees with a course in communication to help focus and enhance their efforts to be an effective leaders. Well, I fully agree, but it’s not enough. What really makes the difference is Consistent Practice. Practical immersive training is what can make all the difference in your first-time managers upskill strategy: they practice, learn and gain experience. Fast. However it is very difficult to provide actionable experience in class-oriented training programs.

Do you still plan classes where you will just “talk about” conversations?

If your answer is yes, then you are in trouble. This isn’t just because of COVID-19 – which alone is forcing you to find new strategies for delivering effective training remotely:

Situational Analysis - PANIC!

  • COVID-19 is like nothing we’ve ever seen
  • Major physical events dropping fast
  • Little choice but to cancel live attendees for near-trm events
  • Three choices:
    1. Cancel the event completely and wait until next year
    2. Postpone and be in limbo indefinitely
    3. Pivot to digital
It’s also because class-oriented training design is too unbalanced toward delivering un-actionable knowledge instead of actionable practical experience:

THE OLD WAY

IT'S TOO UNBALANCED
ON DELIVERING JUST KNOWLEDGE


MORE SPACE TO PRACTICAL TRAINING ON CONVERSATIONS IS NEEDED

With 80% of a first-time manager’s time spent in conversations, the problem is that conversations are left behind in today’s training design. Conversations are dealt with in the class-based, how-to approach. It’s time to change this approach and turn conversations into the core skill you need to develop.

A NEW MINDSET IS NEEDED

WE NEED A SHIFT
FROM KNOWLEDGE TO EXPERIENCE


YOU SHOULD FLIP YOUR TRAINING STRATEGY.

Ok, now let’s look at the WAY you should deliver leadership training to your first-time managers. Let’s start at the end: what goal do you want to achieve? How do you measure the success of your training? Let me be clear: in an actionable and practice-based training approach, only two measures actually matter: Confidence and Self-Awareness.

THE KEY OUTCOMES

WHAT DOES IT MEAN
TO BE GREAT AT CONVERSATIONS?

IT ALL COMES DOWN TO THESE TWO METRICS

Now look at this case study.

CASE STUDY

LEADERS GROW WITH
CONSISTENT PRACTICE

We supported a bank in training 250 new managers. They practiced for 6 months using digital role plays. The results were clear: Confidence and Self-Awareness improved dramatically in a set of eight key conversations

The question is:
how did we get there?

You are probably thinking about one of the most popular ways to deliver practice on conversations – Role Playing.
Unfortunately, TRADITIONAL role playing is not the right answer:

THE THREE MAIN LIMITATIONS

ROLE PLAY
DOESN'T LET YOU:

ROLE PLAY
DOESN'T LET YOU:

SCALE

YOU CAN’T DELIVER CONSISTENTLY

MEASURE

YOU CAN’T MEASURE OBJECTIVELY

PLAY SAFE

TRAINEES FEEL OBSERVED

THE THREE MAIN LIMITATIONS

ROLE PLAY
DOESN'T LET YOU:

SCALE

YOU CAN’T DELIVER CONSISTENTLY

MEASURE

YOU CAN’T MEASURE OBJECTIVELY

PLAY SAFE

TRAINEES FEEL OBSERVED
Our experience has shown that the three primary limitations of Role Plays are:
    1. They don’t scale. This limits opportunities for trainees to practice over and over again. Like in sports, practice must be done over and over.

    2. They don’t measure objectively, since evaluation is based on human opinion.

    3. Trainees worry too much about mistakes. Role Plays make trainees feel as if they are in a fish bowl, which causes overthinking.
Traditional Role Plays are not what you need for consistent and effective practice. Let’s give a look now at this comparison table. Here we benchmarked the five most popular types of practice-based learning activities. Column one lists the main pillars you should look for when selecting your solution:
As you can easily see, what really makes the difference is Digital Role Play.

Wait - what is a Digital Role Play?

At its core, a Digital Role Play is a Role Play similar to ones you have done in your learning programs. So let’s see what the word ”DIGITAL” adds:
  • Your trainee interacts with a digital or virtual character through a screen, instead of sitting in front of you while each of you play one role in the conversation in real time.
  • The trainees will play alone, without the need for you to attend or to participate in the conversation. This is very important for at least two reasons:
    • It reduces the stress of being «watched»
    • It allows to plan for multiple sessions in a scalable way.
  • It is based on sophisticated AI-driven algorithms that control the interaction, adding a life-like unpredictability in situations.
  • Finally, as a digital, it tracks the interaction, enabling you to monitor the ongoing practice, gaining an overview of both the effort spent and the results achieved.

SkillGym is the Digital Role Play Platform you need to move from volatile knowledge to rock-solid experience.

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SkillGym is the first and most powerful AI-based platform for practicing leadership conversations.

To succeed, you need to ensure engagement, consistency, curriculum-based scenarios, effective feedback and crystal-clear metrics to monitor the trainees’ improvements.

SkillGym helps you to introduce practice-based training as a pillar of skill development, taking care of all the steps required to deliver great value.

Each trainee is automatically engaged from enrollment with extensive tutorials, digital role-plays, individual scheduling, reminders, metrics and feedback.

THE SKILLGYM EXPERIENCE

Conversation mastery requires consistent practice.

No man is an island. Unless people inside your organization live in a vacuum, they need to communicate with other employees, clients and stakeholders. Each of us can and should change the world, one conversation at a time. But first we must practice to master our skill of dealing with conversations that matter.

Start today to deliver Authentic, Immersive, Real-Time Practice

THE GYM OF FIRST-TIME MANAGERS

THE PERFECT PROGRAM FOR NEW LEADERS

We turn Leadership Conversations into Stories in which each trainee’s goal is to discuss and solve business-related issues with members of their teams. Through these eight empowering conversations, first-time leaders can grow employee mindsets, engage employees and foster performance and continuous self-improvement
Previous
Next

The Gym of First-Time Managers specifically addresses the most critical business conversations to develop experience through consistent practice.

  • Give feedback to Mark to improve his sales performance.
  • Help Yumi to work better in teams.
  • Boost Danielle's motivation in completing a strategic project.
  • Improve Luke's performance helping him set priorities.
  • Boost Sonia's confidence to optimize the team's performance.
  • Delegate an action plan to Robert to implement.
  • Investigate with Melinda about negative feedback from the client.
  • Assign Amy & Ted's next-year objectives to aim higher.
It’s tough to transition from an individual contributor who does the work well to a leader who must continue to do the work, plus lead others. Leaders are expected to give directions to team members and monitor the team’s work to stay organized and meet deadlines. They need to develop the ability to build a team, maintain or enhance team chemistry, inspire team members to complete assigned work, encourage others to surpass expectations, understand what motivates others, and motivate without monetary incentives.
  • Give feedback to Mark to improve his sales performance.
  • Help Yumi to work better in teams.
  • Boost Danielle's motivation in completing a strategic project.
  • Improve Luke's performance helping him set priorities.
  • Boost Sonia's confidence to optimize the team's performance.
  • Delegate an action plan to Robert to implement.
  • Investigate with Melinda about negative feedback from the client.
  • Assign Amy & Ted's next-year objectives to aim higher.
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HOW DO FIRST-TIME MANAGERS LEARN IN SKILLGYM?

They meet authentic characters.

AI ensures that the characters’ reactions reflect, in real time, the intensity of the dialogue. The result is an authentic conversation, where trainees meet all the shades of intentions, hesitations, fears and feelings that they would expect from a real person.

They interact in real time in challenging scenarios.

We turn Leadership Conversations into Stories in which the trainees’ goal is to discuss and solve business-related issues with members of their teams. Each available sentence is written by professional storytellers, showing one aspect of a typical behavior that you may want to apply at each point in the conversation.

They can measure their progress and understand their gaps.

SkillGym turns the conversation into sharp metrics to quantify the results of performance. Confidence, Self-Awareness, 50+ communication-related Skills and effort-based indicators are tracked, monitored and benchmarked on the way. This makes evidence do the talking.

They can review their conversations in details.

Augmented Replay lets you select any conversation played in the past and review it, watching the entire scene from a third party point of view. You can pause, skip, move forward and backward. The overlaid Performance Wave gives you one “at a glance” overview of the conversation’s flow quality. Call-outs let you analyze the details and impact of each behavior, including the counterpart’s relevant reactions.

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HERE IS WHAT YOU CAN EXPECT FROM SKILLGYM*:

Better conversations improve the business environment as a whole.

Thanks to improvements made in leadership conversations, our customers quickly achieve significant results that profoundly affect the quality of the work environment and motivation of others, which therefore improves business results. In a sense, they are ‘compounded effects’: positive results that stem rom upskilling conversation skills in leaders. What we see is most often is a combination of six elements impacting the entire organization, with improvements* including:

+3%

INCREASE

Direct report
customer retention

+18%

INCREASE

Direct report
productivity

+35%

INCREASE

Quality of
internal relationships

-25%

DECREASE

Manager burnout

-12%

DECREASE

Team turnover

-30%

DECREASE

Internal conflict

* These figures are estimates from some of our clients. Results may vary according to the type of organization and the users’ learning agility, leadership approach and consistency of training effort.
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The reason SkillGym is so effective?

Neuroscience inspired all our field research.

Our brain is very powerful.
It can turn volatile learning into enduring experience through consistent practice.

SkillGym activates the receptors that accelerate the excitement of our limbic system.

The limbic system is known as the emotional brain and contains the amygdala, which is located inside the frontal temporal lobe. This means that it is part of the so-called deep brain, where basic emotions and survival instincts stand out.

The reactions generated while stimulating the amygdala are faster than the ones generated when we use the parts of the brain that act rationally. Moreover, the use of emotions in training has been proven to improve retention and recall of what has been learned.

We work with the best.

From machine learning to conversational models, we love to work with the best universities to develop the most advanced solutions for practicing conversations.

Our most recent awards:

What clients say:

“The characters are so real! I mean… it was like dealing with certain employees I know so well”
Amy – Sales Manager – Bank
“Practicing takes the entire learning experience to the next level, it’s absolutely worth doing it”
Henry – Chief Learning Officer – Retail
“Metrics are really sharp and I was able to turn the learning experience of my trainees into a measurable result”
Josh – Training Specialist, Transport
“In fact, I could see in my daily routine the impact of certain recommendations coming from the simulations since the very early weeks of training”
Jackie – Project Manager, Constructions
“Very well done. The stories are really well designed, engaging and meaningful. Well done, folks!”
Veronica – Training Manager, Business school

What clients say:

“The characters are so real! I mean… it was like dealing with certain employees I know so well”
Amy – Sales Manager – Bank
“Practicing takes the entire learning experience to the next level, it’s absolutely worth doing it”
Henry – Chief Learning Officer – Retail
“Metrics are really sharp and I was able to turn the learning experience of my trainees into a measurable result”
Josh – Training Specialist, Transport
“In fact, I could see in my daily routine the impact of certain recommendations coming from the simulations since the very early weeks of training”
Jackie – Project Manager, Constructions
“Very well done. The stories are really well designed, engaging and meaningful. Well done, folks!”
Veronica – Training Manager, Business school

WHAT ARE YOU WAITING FOR?

START YOUR SKILLGYM FREE TRIAL TODAY:

Yes, I want to try SkillGym for 14 days and receive a preliminary, free-of-charge, induction by a SkillGym expert to set-up my account.

Thank you for scheduling a discovery call!

Confirmed!
You are scheduled with SkillGym and a calendar invitation has been sent to your email address.
VISIT SKILLGYM WEBSITE

Develop leadership through better conversations, discover SkillGym!
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Thank you for scheduling a free trial discovery call!

Confirmed!
You are scheduled with SkillGym and a calendar invitation has been sent to your email address.
VISIT SKILLGYM WEBSITE

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Benvenuti a bordo

Benvenuto/a in SkillGym, il sistema di allenamento più avanzato disponibile per lo sviluppo attivo della leadership, dedicato alle tue abilità nelle conversazioni di business e leadership.
SkillGym è stato progettato con un unico concetto in mente: poiché le conversazioni richiedono probabilmente l’80% del tuo tempo come manager, non possono essere considerate solo un semplice veicolo … Le conversazioni, le grandi conversazioni sono l’obiettivo!
Sei stato selezionato all’interno di un piccolo gruppo per testare SkillGym all’interno della tua organizzazione.
Quindi, prima di iniziare il tuo viaggio di scoperta, è importante che ti venga fornita una panoramica di cosa sia SkillGym e come questo strumento potrà aiutare te e i tuoi colleghi a trarre il meglio dalle conversazioni di leadership attraverso una pratica di allenamento costante.
Partiamo dall’inizio: perché è importante allenarsi sulle conversazioni e perché SkillGym è l’opzione migliore che hai. Guarda questo video di 4 minuti, per cominciare:
Che ruolo hai in questo test?
Vogliamo che sia tu stesso a provare SkillGym.
Per consentirti di farlo, sarai iscritto ad un piano di allenamento che è chiamato Bootcamp, durante il quale sarai libero di giocare con i diversi scenari disponibili.
Ti consigliamo vivamente di accedere alla piattaforma utilizzando il browser Chrome. In ogni caso, prima di iniziare, sentiti libero di dare un’occhiata ai requisiti di sistema di SkillGym per ottimizzare la tua esperienza.
Cosa fare, passo dopo passo:
1) Il tuo Bootcamp verrà aperto nelle prossime ore e riceverai un’email di attivazione da SkillGym con le istruzioni per accedere alla piattaforma.
2) Una volta effettuata la registrazione, ti verrà inviata una seconda e-mail con ulteriori informazioni di onboarding su come utilizzarlo e trasformarlo in uno strumento prezioso per migliorare le tue competenze di comunicazione. Ti consigliamo di guardare i tutorial video per intero. Sono disponibili già all’ingresso di SkillGym, per capire meglio come funziona il sistema. Lo stesso set di video è sempre disponibile nella sezione Help Desk.
3) Dopo queste due e-mail iniziali, il giorno successivo sarai coinvolto dalla piattaforma nella pianificazione di una conversazione virtuale, una sessione di digital role play, con uno dei personaggi dei quattro scenari disponibili che si focalizzano su diverse conversazioni di leadership (negoziazione di un obiettivo, delega di un’attività, verifica delle priorità e feedback).
4) L’invito ti porterà ad un calendario in stile doodle online in cui puoi selezionare la tua data / ora preferita per programmare la sessione di digital role play. Il sistema registrerà le tue preferenze e ti invierà un invito sul tuo calendario e alcuni promemoria.
5) Oltre agli appuntamenti programmati, sei libero di accedere alla piattaforma in qualsiasi momento e testare tutti e quattro gli scenari disponibili sopra menzionati. Il test ha lo scopo di permetterti di testare la soluzione.
Esploriamo insieme SkillGym più in dettaglio.
Ok, ora che hai una panoramica generale di cosa sia SkillGym e quale sarà il tuo ruolo in questo test, è opportuno spendere qualche altro minuto insieme per saperne di più su come funziona SkillGym.
SkillGym è composto da quattro componenti principali. Esploriamoli uno per uno, iniziando con l’allenamento immersivo.
ALLENAMENTO IMMERSIVO E IN TEMPO REALE
Gli attori professionisti sono il segreto di una interazione davvero autentica.
Real and professional actors are the cornerstone of authentic simulation.
È la parte più importante della ricetta, per stessa ammissione dei migliori formatori del mondo.
Sapevi che il nostro cervello non distingue tra realtà e finzione? E che le neuroscienze confermano che l’allenamento immersivo in tempo reale ti fa cambiare le tue abitudini e quindi i tuoi comportamenti quotidiani?
Grazie all’uso della intelligenza artificiale, l’interazione in questa palestra è particolarmente coinvolgente e autentica perché i personaggi sono “vivi” e reagiscono in modo naturale in base all’avanzamento della conversazione, come nella realtà.
SkillGym simula conversazioni di leadership reali ponendo il trainee al centro di una conversazione reale (ma simulata), in cui l’interlocutore ha un atteggiamento ben profilato su specifici tipi psicologici.
Gli obiettivi della conversazione sono impegnativi e i bisogni impliciti della controparte non sono facili da capire.
Ogni scelta del trainee comporta una svolta nel comportamento del personaggio che, gradualmente, impara a conoscere l’utente e modula le sue risposte in base alla sua personalità e all’andamento della conversazione.
In questo modo, in meno di 20 minuti emergono comportamenti naturali che possono essere affrontati durante l’allenamento per imparare a gestire la complessità prima di affrontarla nella vita reale.
IL FEEDBACK EMOZIONALE
Ti piacerebbe origliare quello che gli altri dicono di te?
What if you could eavesdrop about your skills?
Nella vita, il privilegio che non abbiamo è sapere cosa pensano gli altri di noi dopo la fine della conversazione.
Quanto sarebbe bello origliare?
Per scoprire, in un posto sicuro, dove avremmo potuto fare di meglio e perché non è andata come pensavamo.
SkillGym ci offre questo privilegio …
Per 2 minuti, immediatamente dopo la conversazione e grazie all’intelligenza artificiale del Feedback emozionale, i nostri manager possono sentire parlare di se stessi. E non in termini generali, ma con riferimenti precisi alla conversazione appena terminata.
Così possono capire esattamente cosa ha funzionato e cosa no nel loro approccio.
Nessuno nella vita reale ha il coraggio di darci un feedback così crudo e chiaro. Ecco come l’intelligenza artificiale ci aiuta a migliorare e sviluppa esperienza reale.
È qualcosa che non può essere replicato con altre tecniche, in particolare sulla scala richiesta per attivare i comportamenti automatici necessari per generare prestazioni basate sull’esperienza.
LE METRICHE

Ti piacerebbe misurare i tuoi comportamenti in modo obiettivo?
What if you could objectively measure your behaviors?
Immagina di essere in grado di:
1) Misurare l’efficacia del tuo comportamento;
2) Comprendere quanta consapevolezza di te stesso hai e cosa hai sovra o sotto stimato;
3) Comprendere in quali passaggi hai performato male;
4) Misurare le tue competenze applicate durante la conversazione;
Tutto questo viene fatto automaticamente, grazie alla intelligenza artificiale, da SkillGym alla fine di ogni conversazione simulata. Grazie al modulo Analytics che è parte integrante della piattaforma di formazione.
L’AUGMENTED REPLAY
Guardare te stesso dall’esterno è un superpotere!
Looking at yourself from the outside is a superpower!
Riesci a immaginare se potessi rivedere le conversazioni che hai avuto nella vita reale?
Da un punto di vista terzo e neutrale.
E se potessi avere la magia della realtà aumentata che ti aiuta a capire il significato che la controparte ha dato a ciò che volevi dire? E se potessi anche cogliere le loro reazioni imparziali?
E pensa se potessi leggere anche il significato nascosto del loro linguaggio del corpo.
E se potessi avere un commento per tutti i tuoi comportamenti e una raccomandazione su come migliorare ciascuno di essi?
Stiamo parlando della capacità di rivedere i nostri comportamenti in un ambiente protetto, in cui analizzare ogni singola frase del nostro dialogo, comprenderne l’impatto e ricevere una raccomandazione.
I manager devono allenarsi sulle conversazioni per diventare grandi leader.
Le conversazioni non sono solo il modo in cui trascorri l’80% del tuo tempo.
Ma soprattutto sono il modo di guidare, ispirare, supportare e ascoltare gli altri.
Si stima che il 90% delle conversazioni quotidiane sulla leadership appartenga a soli otto tipi:
– Allineamento/Aggiornamento
– Assegnare obiettivi
– Coach / Mentor
– Dare feedback sulla performance
– Delegare
– Motivare
– Offrire riconoscimento
– Supportare nella definizione delle priorità
Questo programma si concentra esattamente su queste conversazioni!

Develop leadership through better conversations, discover SkillGym!
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Welcome on board

Welcome to SkillGym, the most advanced training system available for active leadership development, dedicated to developing your skills in business and leadership conversations.
SkillGym was designed with one concept in mind: Conversations should not be considered as just a vehicle because they take roughly 80% of your time as a manager.  Conversations, great conversations are the GOAL!
You were selected as part of a small group from your organization to test SkillGym.
Before you begin your journey, we would like to provide you with an overview of what SkillGym is about and how, with consistent practice, it can help you and your colleagues make the best of leadership conversations.
Let’s start from the very beginning: Why training in conversation matters and why SkillGym is the best option available. Watch this 4-minute video to get started:
What is your role in this trial?
We want you to try out SkillGym on your own.
You will be enrolled in a practice Bootcamp that will provide you access to play freely with several available scenarios.
In order to optimize your experience, we suggest using our platform in Chrome. Please review the SkillGym system requirements to maximize your experience.
Following are the step-by-step instructions:
1) In the near future, you will receive an activation email from SkillGym confirming that your Bootcamp has been opened along with the instructions to access the platform.
2) Once you register, a second email will be sent to you with additional onboarding information on how to use SkillGym as a valuable tool to improve your soft skills. We recommend watching the video tutorials in full. They can be accessed from the homepage and are intended to help you better understand how SkillGym works. The same set of videos can always be accessed from the Help Desk section.
3) The day after these initial two emails, the platform will invite you to schedule a virtual conversation, a Digital Role Play session, with one of the characters from the four available scenarios dealing with different critical conversations (negotiating an objective, delegating a task, checking priorities and giving feedback).
4) The invitation will take you to an online doodle-style calendar where you can select your preferred date/time slot for scheduling the Digital Role Play session. The system will record your preference and send you a calendar invitation and reminders.
5) In addition to the scheduled appointments, you are invited to access the platform anytime to try out all four of the available scenarios mentioned above. The trial is intended to let you test the process and outcomes.
Let’s explore SkillGym in greater detail.
Now that you have a general overview of SkillGym and what your role in this trial will be, you may want to spend another few minutes on this page to learn more about how SkillGym Works.
SkillGym is comprised of four main components. Let’s explore them one by one, starting with immersive practice.
IMMERSIVE, REAL-TIME PRACTICE
Real and professional actors are the cornerstone of authentic simulation.
Real and professional actors are the cornerstone of authentic simulation.
According to the best trainers in the world, this is the most important part of the equation.
Did you know that our brain does not distinguish between reality and fiction? Neuroscience has confirmed that immersive, real-time practice makes you change your habits and thus also your daily behaviors?
Through the use of artificial intelligence (A.I.), the interaction in this Gym is particularly immersive and authentic because the characters are ‘alive’ and react in a natural way throughout the course of the conversation, just like a real conversation.
SkillGym simulates real leadership conversations by placing the trainee at the center of a real (but simulated) conversation, in which the other party has a well-profiled attitude based on specific psychological types.
The conversation’s objectives are challenging and the counterpart’s implicit needs are not easy to bring out.
Each choice made by the trainee involves a twist in the behavior of the character who gradually gets to know the trainee and adapts his answers in congruence with his personality and the course of the conversation.
The result is that in less than 20 minutes, natural behaviors emerge that can be addressed during training to learn how to manage this type of complexity before facing it in real life.
THE EMOTIONAL FEEDBACK
What if you could eavesdrop about your skills?
What if you could eavesdrop about your skills?
In life, we don’t have the privilege of knowing what others think of us after the conversation has ended.
How nice would it be to eavesdrop?
To find out, in a safe place, where we could have done better and why it didn’t go as we thought.
SkillGym offers us this privilege!
For 2 minutes immediately following the conversation and thanks to the A.I. Emotional Feedback, trainees can hear the character talking about them with precise references to the conversation that has just ended.
This provides insight to the manager on exactly what worked and what didn’t in their approach.
Nobody in real life has the courage to give us such unfiltered feedback. Here’s how A.I. helps us improve and develop real experience.
Other techniques are not able to replicate this outcome particularly on a scale needed to activate the automatic behaviors necessary to generate experience-based performance.
THE ANALYTICS

What if you could objectively measure your behaviors?
What if you could objectively measure your behaviors?
Imagine being able to:
1) Measure the effectiveness of your behavior;
2) Understand how much Self-Awareness you have and what you underestimated or overestimated;
3) Understand at what aspects you performed poorly;
4) Measure your Competencies as applied during the conversation;
SkillGym’s A.I. generates all of this automatically at the end of each simulated conversation to be used in the Analytics module, which is an integral part of the training platform.
THE AUGMENTED REPLAY
Looking at yourself from the outside is a superpower!
Looking at yourself from the outside is a superpower!
Can you imagine if you could review the conversations you had in real life?
From a third and neutral point of view.
What if you could have the magic of augmented reality helping you understand the meaning conveyed by the other party as well as grasp their unbiased reactions?
Imagine if you could also read the hidden meaning of their body language.
What if you could have commentary on all of your behaviors and an astute recommendation on how to improve on each behavior?
We are talking about you being able to review your behaviors in a protected environment in which you can analyze each individual sentence of your dialogue, understand its impact and receive recommendations for improvement.
Managers need to practice conversations to become great leaders.
Conversations are where you will spend 80% of your time.
These conversations are the way to guide, inspire, support and listen to others.
Roughly 90% of everyday leadership conversations can be categorized into one of the following eight types:
– Align / Update
– Assign objectives
– Coach / Mentor
– Give performance feedback
– Delegate
– Motivate
– Give recognition
– Support on priority setting
This program focuses directly on these types of conversations!

Develop leadership through better conversations, discover SkillGym!
SCHEDULE A DISCOVERY CALL

SkillGym – Peer Review scenari Digital Transformation

Guida la Digital
Transformation.
Review partecipativa

Grazie di essere qui!

Se stai leggendo questa pagina significa che hai intenzione di supportare la nostra campagna di revisione partecipativa.
Fantastico!

Qui in SkillGym realizziamo una piattaforma di Digital Role Play per consentire alle persone di far pratica con le Conversazioni Critiche.
Le conversazioni diventano “critiche” quando un’alta posta in gioco, forti emozioni e opinioni divergenti danno vita ad un senso di inadeguatezza e difficoltà. In quei momenti ci sentiamo fuori dalla nostra zona di comfort, una condizione che normalmente ci conduce ad evitare di sostenere questo tipo di conversazioni.

Tuttavia, noi esseri umani interagiamo, cresciamo e ci evolviamo proprio attraverso le conversazioni. La Digital Transformation, una delle onde di cambiamento più forte dei nostri tempi, non fa eccezione.

Unisci al gruppo di persone, coinvolte a differenti livelli nella Digital Transformation per condividere il tuo punto di vista e valutare in modo partecipativo alcuni scenari di conversazione che abbiamo disegnato proprio per supportare un processo di Digital Transformation efficace.

Il questionario è diviso in due parti. La prima è incentrata sui concetti generali di Digital Transformation, mentre la seconda introduce tre scenari di conversazioni (situazioni da gestire all’interno di un progetto di Digital Transformation) che ti chiediamo di valutare, oltre a suggerire tu stessa/o un quarta conversazione dalla tua esperienza diretta. I commenti e i nuovi scenari generati da ciascun partecipante diventano parte viva del questionario e vengono sottoposti ad altri partecipanti per essere a loro volta valutati, così da avere una review arricchente per tutti.

Il questionario richiede circa 30 minuti per essere completato ed è completamente anonimo.
Ti chiediamo un indirizzo email dove inviarti i risultati della revisione partecipativa.

La tua email NON verrà associata alle risposte che fornirai, così da garantire l’anonimato.

 

 Partiamo!


    Develop leadership through better conversations, discover SkillGym!
    SCHEDULE A DISCOVERY CALL

    The Gym of First-Time Managers

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    THE GYM OF
    FIRST-TIME MANAGERS
    Conversations take 80% of First-Time Managers’ time and so they are not the vehicle…
    Conversations are the GOAL!
    Conversation mastery makes all the difference, and to be great at conversations they need to practice, since their daily life experience, alone, is not EFFICIENT.
    Practical immersive training is what can make all the difference in your First-Time Managers upskill strategy: they practice, learn, gain experience. Fast.
    To learn more about
    “The Gym of The First-Time Managers”
    please schedule now your discovery call:
    Want to know something more about this powerful solution?
    I’m sure you know the meaning of Immersion, Trial & Error, Powerful Feedback, Actionable Metrics, Smart Coaching.
    However, it makes sense that I introduce them to you in the most appropriate way.
    “The Gym of First-Time Managers” is comprised of four main components. Let’s explore them one by one, starting with immersive practice.
    IMMERSIVE, REAL-TIME PRACTICE
    Real-time interaction with professional actors is the cornerstone of authentic simulation.
    Andrea’s note: Real and professional actors are the cornerstone of authentic simulation.
    This is the most important part of the recipe, by the very admission of the best trainers in the world.
    Did you know that our brain does not distinguish between reality and fiction?
    Neuroscience has confirmed that immersive, real-time practice makes you change your habits and thus also your daily behaviors.
    Through the use of artificial intelligence (A.I.), the interaction in this Gym is particularly immersive and authentic because the characters are ‘alive’ and react in a natural way throughout the course of the conversation, just like a real conversation. This is the trademark of SkillGym method.
    “The Gym of First-Time Managers” simulates real leadership conversations by placing the trainee at the center of a real (but simulated) conversation.
    In this way, in less than 20 minutes natural behaviors emerge that can be addressed during training to learn how to manage this type of complexity before facing it in real life.
    THE EMOTIONAL FEEDBACK
    What if you could eavesdrop on your skills?
    Andrea’s note: Real and professional actors are the cornerstone of authentic simulation.
    In life, we don’t have the privilege of knowing what others think of us after the conversation has ended.
    How nice would it be to eavesdrop?
    To find out, in a safe place, where we could have done better and why it didn’t go as we thought.
    “The Gym of First-Time Managers” offers us this privilege!
    For 2 minutes, immediately following the conversation and thanks to the A.I. Emotional Feedback, trainees can hear the character talking about them. Not in general terms, but with precise references to the conversation that has just ended.
    This provides insight to the manager on exactly what worked and what didn’t in their approach.
    Nobody in real life has the courage to give us such unfiltered feedback. Here’s how A.I. helps us improve and develops real experience.
    THE ANALYTICS

    What if you could objectively measure your behaviors?
    Andrea’s note: Real and professional actors are the cornerstone of authentic simulation.
    Imagine being able to:
    1) Measure the effectiveness of your behavior;
    2) Understand how much Self-Awareness you have and what you underestimated or overestimated;
    3) Understand at what aspects you performed poorly;
    4) Measure your Competencies as applied during the conversation;
    SkillGym’s A.I. generates all of this automatically at the end of each simulated conversation to be used in the Analytics module, which is an integral part of the training platform.
    THE AUGMENTED REPLAY
    Looking at yourself from the outside is a superpower!
    Andrea’s note: Real and professional actors are the cornerstone of authentic simulation.
    Can you imagine if you could review the conversations you had in real life?
    From a third and neutral point of view.
    What if you could have the magic of augmented reality helping you understand the meaning conveyed by the other party as well as grasp their unbiased reactions?
    Imagine if you could also read the hidden meaning of their body language.
    What if you could have commentary on all of your behaviors and an astute recommendation on how to improve on each behavior?
    First-Time Managers need to practice conversations even more than in-role managers do.
    Conversations are where managers will spend 80% of their time once in-role.
    These conversations are the way to guide, inspire, support and listen to others.
    There are basically four areas in which they will need to demonstrate excellent capabilities of conversation:
    Schermata 2020-02-27 alle 07.52.30
    And they will soon find out (normally the hard way) that their new reports expect the same listening, feedback and support capabilities from them as they expected from their leaders when they were individual contributors.
    A First-Time Manager is estimated to spend over 800 hours in the first 6 months just making conversations.
    Roughly 90% of everyday leadership conversations can be categorized into one of the following eight types:
    Which ones?
    – Align/Update
    – Assign objectives
    – Coach / Mentor
    – Give performance feedback
    – Delegate
    – Motivate
    – Give recognition
    – Support on priority setting
    “The Gym of First-Time Managers” focuses exactly on these conversation. That’s why our clients love it!.
    Why don’t you listen directly to the opinion of one of our customers who trained their managers in our Gym:
    Click to view a short video interview with Paolo Ronchi.
    Paolo is the responsible for the ‘management upskill‘ project at Novozymes. He explained me in this video his vision about the people development strategy and how our Gym helped his organization to improve the key conversational skills of the leaders.
    And here are more voices taken from our customers:
    “The characters are so real! I mean… it was like dealing with certain employees I know so well.” – Amy – Sales manager – Bank
    “Practicing takes the entire learning experience to the next level, it’s absolutely worth doing it.” – Henry, Chief Learning Officer – Retail
    “Metrics are really sharp and I was able to turn the learning experience of my trainees into a measurable result.” – Josh – Training specialist, Transport
    “In fact, I could see in my daily routine the impact of certain recommendations coming from the simulations, since the very early weeks of training.” – Jackie – Project manager, Constructions
    “Very well done. The stories are really well designed, engaging and meaningful. Well done, folks!” – Veronica – Training manager, Business school
    Imagine what it means to accelerate up to 10X the speed at which we transform experience into new automatic behaviors.
    Your First-Time Managers would become great performers in a much shorter time, with a very strong self-awareness of their potential and their limits and a very high level of confidence, with which to face the obstacles that will accompany them throughout their career.
    But… wait a minute… why don’t you test it yourself?
    To learn more about
    “The Gym of The First-Time Managers”
    please schedule now your discovery call:

    Develop leadership through better conversations, discover SkillGym!
    SCHEDULE A DISCOVERY CALL

    Schedule a SkillGym Discovery Call

    Let’s schedule a Discovery Call
    15 minutes with one of our Digital Role Play experts to:
       know more about SkillGym’s concept and methodology
       discover how it supports your People’s Development and HR challenges; 
       learn how we have already supported 300,000+ happy users.
    Pick up the best time for you to have a chat:

    Develop leadership through better conversations, discover SkillGym!
    SCHEDULE A DISCOVERY CALL