Catalogue
A growing library of ready-to-use conversations, each one adaptable to your methodology. Or start from your own materials.
Scenario families
Every scenario is a conversation, not a quiz: where it goes depends on what the trainee says.
Sales & Negotiation
Discovery calls…
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Discovery calls, cold calls, objection handling, closing, negotiation with buyers who push back the way real ones do.
Leadership & Management
Feedback conversations…
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Feedback conversations, delegation, performance conversations, managing resistance, difficult decisions.
Customer Service
Complaint handling…
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Complaint handling, de-escalation, service recovery, empathy under pressure.
Communication
Stakeholder alignment…
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Stakeholder alignment, priority setting, conflict handling, influence without authority.
HR & People
Assertiveness…
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Assertiveness, active listening, difficult conversations with colleagues and managers, inclusive communication.
Custom Circuits
Onboarding conversations…
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Onboarding conversations, conflict mediation, career conversations, and the first conversations of a new manager.
What a circuit contains
Typically four scenarios around the same competencies, in different situations.
Character
A digital human with personality, needs and a standpoint, from the library or custom.
Context
Situation, prologue, objectives and the strategy your experts would use.
Difficulty progression
The same conversation at growing levels: more guidance first, more resistance later.
Behaviors and criteria
What is measured, mapped on your competency model.
Feedback design
Character feedback, Smart Debrief angle, knowledge and compliance checks.
Localization
Adapted to the target language and culture before launch.
Ready-made, adapted or custom
Three ways to start, often combined.
Ready-made
Pick from the catalogue and practice on day one.
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Each scenario comes with characters, objectives, hints and feedback criteria. Best for the conversations everyone has: feedback, objections, complaints.
Adapted
A catalogue scenario aligned with your terminology, products and rules.
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Same structure, your words. Typically less than one hour, with your materials as input.
Custom
A circuit built from your materials on your competency model, in under an hour.
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For the conversations that define your business: your personas, your objections, your method.
Scenario examples
A sample of situations from the catalogue, without client references.
The skeptical buyer
A discovery call with a procurement lead who has seen it all. Objective: earn the second meeting.
The price objection
A customer who likes the solution and not the number. Objective: hold value without discounting.
Feedback to a strong performer
A top contributor with one behavior that hurts the team. Objective: keep the trust, change the behavior.
The delegation that comes back
A team member who returns the task half done. Objective: delegate again, differently.
The angry customer
A complaint after a failed delivery. Objective: recover the relationship within the rules.
The priority clash
A stakeholder who needs your resources now. Objective: align without giving in or digging in.
The new hire's first week
An onboarding conversation with someone who is not asking the questions they should. Objective: open the channel.
The colleague who disagrees
A peer with a different plan and no authority over you, or you over them. Objective: a decision you both own.
The family that hesitates
Parents deciding on a service for their child, with doubts they do not voice. Objective: surface and answer them.
From need to circuit
- 1
Pick the conversations
The few that produce most of the impact for this population.
- 2
Choose the path
Ready-made, adapted or custom, per scenario.
- 3
Set the protocol
Bootcamp length, sessions per person, progression.
- 4
Launch and read
Program data tells you where to go next.
Read the method
Three articles from the Skillgym blog, for those who want the full reasoning.
Why Use Interactive Storytelling in Training: The Benefits of Role Play
Adults learn from stories they recognize and from doing things themselves. How interactive storytelling, authentic characters and short sessions make practice stick.
5 min read
Using Situational Leadership to Manage Different Types of Conversations
There is no one best way of leading, but there is a best style for each situation. Six styles, when they work, when they fail, and how to practice switching.
4 min read
Find the right practice circuit
Tell us which conversations your people need to master, and we will show you the closest scenarios live.